Because we want to offer our customers the best possible service, as a customer you always have 14 days return policy at www.somosfashion.nl
- .You have the right to return the goods you ordered on the webshop within 14 working days after receiving the goods. We only accept returns if you return the goods with all delivered accessories, tags, in the original condition and packaging. Please note that we won’t accept returned goods if we suspect the item has been worn or damaged by the customer.
- If you wish to return your order, all return-shipping costs and custom or import taxes are at your own expense. If you want a refund and the returned goods meet the above stated conditions, we will return the amount of the payment for the goods within 14 days.
- If there is a mistake on our side regarding size, color or a wrong shipment, we will refund the amount of the payment as well as the return shipping costs once we have received the returned goods.
- It is possible to exchange an item within 7 working days if the preferred replacement is in stock. Please contact us at firstname.lastname@example.org if you want to reserve an alternative garment before returning the goods. The shipping costs for the new item and taxes are at your own expense. In case we are unable to send a replacement for your returned goods, you will receive a refund. In case your alternative garment cost less than your first purchase we’ll refund the difference no later than 14 days after shipment of your alternative garment.
- During clearance sale the policy explained above will not apply. SOMOS Fashion will not accept any returns or exchanges for items that were sold at reduced prices. Send your ordernr/name and reason with your return within 7 days to the address bellow:
Note: This is not a visiting address.
Send us a message, also mention your order number and try to describe the defect or damage as accurately as possible.